Operational Asset Manager – Folk Co-Living Full Time NEW

Folk exists to transform the way people rent in cities. We create homes that offer opportunities to connect with others, architect-designed spaces, next-level convenience, and a genuine positive environmental and social impact. It’s a more stress-free, sociable and sustainable way of renting that we believe is needed in cities like London. Your role is to make that vision perform commercially.

Job Description

DTZ Investors is a real estate investment and asset management business, managing over $10bn of property investments on behalf of institutional investors and part of the global Cushman & Wakefield group. In 2019, we launched a dedicated residential investment platform to develop and operate large-scale co-living buildings. To date, we’ve developed three flagship assets in London – offering over 800 units – operated under our Folk Co-living brand and have a pipeline of further assets ready for funding and development.

We’re looking for an experienced and driven Operational Asset Manager to take the lead on Folk’s operating performance. This is an ideal opportunity for someone with operational real estate experience in the living or hospitality sectors, such as a property manager looking to step into asset management, or an existing asset manager who wants to work with a bold, growing brand at the forefront of urban living, underpinned by one of the world’s largest real estate services businesses.

What will you do?

• Own and deliver business plans for Folk assets, optimising OPEX and driving revenue to maximise NOI.
• Evaluate financial and operational performance across the portfolio.
• Play a key role in setting the leasing strategy
• Lead the relationship with our property manager to ensure exceptional on-the-ground service delivery.
• Champion and enforce Folk’s brand and service standards across procurement, customer service, operational processes and policies, and resident experience.
• Translate operational insights into strategic actions—bridging the gap between site teams and asset management.
• Monitor resident feedback (e.g. surveys, online reviews, social media) and action improvements.
• Lead competitive benchmarking and analysis across the co-living and BTR sectors.
• Shape and oversee the implementation of our social impact strategy, including partnerships with Community Investment Partners.
• Support brand marketing initiatives that elevate awareness and attract residents.
• Manage and mentor an Asset Management Assistant.

What are we looking for?

We’re after someone who cares about delivering a superior living experience — and has the skills to ensure that happens profitably. You might have come up through hospitality, property management, or an operational role in BTR, PBSA or co-living. Or you might already be in asset management and looking for a more mission-driven opportunity.

Essential

• 5+ years of experience in operational real estate (e.g. co-living, BTR, hospitality, PBSA, retail).
• Strong commercial acumen with proven experience optimising OPEX and managing revenue streams.
• Highly proficient in Excel with the ability to analyse and present financial data.
• Clear understanding of operational cash flows and how they relate to asset performance.
• Experience managing or working closely with site-based teams.
• Self-starter mindset with the ability to work independently, excellent attention to detail and organisational skills.
• Customer-centric thinker with a drive to continuously improve resident experience.
• Excellent written and verbal communicator.
• Strong sense of curiosity and willingness to challenge in the pursuit of efficiency.
• Confident working with senior stakeholders while maintaining strong relationships with site teams and residents.

Source: Cushman Wakefield Career Page

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