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PGIM Real Estate Loan Services is seeking a Commercial Loan Servicing Analyst who will be responsible for the servicing of commercial loans. Their day-to-day activities may consist of various servicing processes throughout the life of the loan such as new loan setup, managing borrower requests, system updates for loan modifications, as well as preparing pay off calculations. The candidate will also be responsible for learning multiple systems and utilizing financial, analytical, and problem-solving skills. This candidate will be expected to work independently as well as a team environment collaborating with borrowers, asset managers, investor reporting and the accounting teams.
This team is following a hybrid arrangement and are in the office in Dallas, Texas at least 3 times a week.
What you can expect:
- Work independently and as a team to manage all servicing functions throughout the life cycle of the loan, including new loan boarding, cash processing, billing, disbursement and expense processing, rate cap and swap monitoring, system updates for loan modification, and payoff calculations.
- Manage incoming borrower inquires and requests while providing excellent customer service both verbal and written.
- Prepare and maintain manual interest calculations and create amortization schedules on more complex loan structures.
- Monitor daily / monthly reports including system exception reports, suspense, and delinquency reports to ensure accuracy by researching, working issues and exceptions.
- Proactively work servicing tasks and servicing loan triggers.
- Read and interpret servicing agreements, loan documents and any other governing documents to ensure accurate new loan boarding and monitoring throughout the life cycle of the loan.
- Maintain relationship with other departments (such as Accounting, Asset management, Special servicing, other servicing teams, etc.) including other PGIM offices.
- Review current processes and recommend process improvements as appropriate to enhance productivity, efficiency, and customer service.
What you will bring:
- Bachelor’s Degree in Finance, Accounting, or Real Estate
- Commercial Loan Mortgage Servicing or Investor Reporting experience
- Strong working knowledge of Microsoft Excel; Ability to create spreadsheets and be proficient with formulas and various calculations.
- Must have a detailed understanding of commercial mortgage loan documents, servicing agreements, loan terms, complex loan structures, servicing functions, and process flows.
- Ability to perform in a strong customer-oriented team environment utilizing strong leadership skills, written and verbal communication skills, professionalism, and teamwork.
What Will Set You Apart:
- Ability to work effectively in a team environment and willingness to assist other members.
- Self-starter with a strong sense of urgency
- Demonstrate strong analytical and problem-solving skills.
- Ability to multi-task and work independently in a time sensitive environment.
- Experience utilizing loan servicing system i.e., McCracken/Strategy is preferred.
Source: PGIM Real Estate Career Page
