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As Head of Agency Servicing – Commercial Real Estate in our Commercial Banking team, you will be responsible for leading the Agency Operations. Your role will involve expanding the capabilities of an existing operations team renowned for its exceptional loan servicing. You will work closely with business leaders, GSE stakeholders, and various teams to ensure operational excellence. This position offers a unique opportunity to contribute to the growth and development of a new business line on our industry-leading JPMorganChase commercial real estate platform.
Job responsibilities
- Serve as the Agency business process expert related to loan servicing
- Develop the future state operating model for servicing including asset management, investor reporting and loan servicing
- Lead operational readiness work streams to drive alignment to the new model
- Lead the development of long-term scaling for the Agency and off-balance sheet portfolio
- Be the main point of contact for GSE stakeholders related to operational processes, reviews and audits
- Build a robust quality control program for the GSE portfolio and lead the oversight of quality control
- Lead servicing teams which perform origination and servicing activities
- Work closely with commercial real estate business functions on operational readiness matters to ensure that anticipated time frames are met
- Perform additional duties as assigned
Required qualifications, capabilities, and skills
- 10+ years of experience with servicing of Fannie Mae DUS and Freddie Mac Optigo loans
- Experience working for a major commercial real estate servicer
- Experience in working with GSE stakeholders related to loan servicing and experience participating in audits and certifications process
- Ability to interact favorably in person and on the telephone with government agency staff, and team members
- Knowledge closing and servicing commercial real estate loans for multifamily housing
- Knowledge of investor reporting, Mortgage Industry Standards Maintenance Org (MISMO), and CREFC IR
- Excellent knowledge of mortgage products, financial services, lending, and real estate compliance in addition to loan servicing standards. Knowledge of Affordable Housing Financing (when applicable)
- Excellent written and verbal communication skills with strong organizational and execution skills
- Highly motivated with strong work ethic and desire to work in a fast-paced environment with ability to work on various projects simultaneously. Ability to work independently across various levels in the organization
- Ability to travel domestically when required
Preferred qualifications, capabilities, and skills
- Bachelor’s degree is preferred
- Strategy software experience a plus
- CMBS, balance sheet, FHA/ VA, Ginnie Mae experience a plus
Source: JP Morgan Career Page
