Log In
Sign Up
The Loan Servicing Specialist III position is a Processing role within the Centralized Money Movement Team. The candidate is responsible for processing high complexity credit and debit loan transactions, in a fast-paced environment associated with various supported market segments. (i.e. CPC, WM, MMBSI, Real Estate Banking, Dealer Commercial Services, etc.) The Loan Servicing Specialist III is responsible for various forms of monetary related transactions on the applicable commercial loan system. The position also entails escalated researching and processing maintenance transactions for monetary and non-monetary transactions. In depth knowledge of reconciling differences, understanding how credits or debits impact the general ledger, monitoring interest/fee/principal transactions & various maintenance requests ensuring system integrity. Career progression is based on following performance metrics: productivity, quality, customer satisfaction and contributions to the team.
Job responsibilities
- Interpret and analyze loan documents, ensuring accurate understanding and application of terms and conditions in line with established protocols.
- Manage and monitor assigned loan portfolio, ensuring timely and accurate servicing activities such as funding, re-pricings, and payments.
- Engage with internal and external stakeholders, providing clear and concise communication to address queries and resolve routine issues.
- Apply critical thinking to identify potential conflicts of interest within loan servicing tasks, and facilitate discussions to reach mutually beneficial solutions.
- Contribute to the team’s efficiency by organizing and prioritizing tasks, ensuring adherence to deadlines and maintaining quality under tight timelines.
Required qualifications, capabilities, and skills
- Baseline knowledge or equivalent expertise in loan servicing operations, including understanding of loan documents and related procedures.
- Demonstrated ability to manage conflicts, with experience in facilitating discussions and creating solutions in a business setting.
- Proven skills in critical thinking, with the ability to organize, compare, and evaluate various aspects of loan servicing tasks.
- Experience in stakeholder management, with the ability to establish productive working relationships with internal and external clients.
- Proficiency in time management and organization, with a track record of efficiently managing multiple tasks and achieving goals effectively.
Preferred qualifications, capabilities, and skills
- Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change.
- Proficiency in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency.
- Strong teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative for the good of the team.
- Demonstrated interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance.
- Excellent client service focus, dedicated to enhancing client satisfaction and service delivery through effective communication and support.
Source: JP Morgan Career Page
