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As a Loan Servicing Specialist within the Auto Dealer Floorplan Team, you are responsible for processing auto dealer floorplan loans, payments, and offset equity transactions into the Dealer Floor Plan System. You will prepare, balance, and input general ledger accounting entries into the MITS, ACH, and Wire system(s). Duties may include, but are not limited to reviewing, processing, and maintaining dealer floorplan documents as well as providing input or monetary and non-monetary account transactions / adjustments.
If you are an experienced and execution driven individual, who has the ability and acumen to provide quality customer service, accurate data entry of new loans, advances, payments, and general ledger items while servicing auto dealership floorplan loans, this is the role for you.
Job Responsibilities:
- Perform timely and accurate system input of new loans and loan payments which includes analysis to ensure proper payment application and ensure adequate availability to support advance and funds disbursements
- Balance daily work leveraging standard Accounting practices
- Answer customer service calls, research and respond to inquiries and requests for information, and resolves problems and complaints
- Adapt to changing circumstances and support with special projects and assignments as needed
- Assist borrowers with web registration
- Provides prompt, courteous and excellent customer service to internal and external clients
- Must be highly adaptable to change and have the ability to manage multiple priorities and meet strict deadlines
Required Qualifications, Capabilities, and Skills:
- Must be willing to work in a fast-paced, heavy volume environment. Volume fluctuates
- Strong organizational, prioritization, and communication skills, both written and verbal
- Ability to multi-task: typing while reading, viewing multiple screens and systems, keeping up to date with new procedures, and tracking all items processed
- Must have strong problem solving, research, analytical, and decision making skills while also applying effective deduction skills
- Strong interpersonal and computer skills, accuracy with numbers, and attention to detail essential including working knowledge of Microsoft Office products
- Must have excellent attendance
- May require 10-key and/or data entry testing
Preferred Qualifications, Capabilities, and Skills:
- Attention to detail and general loan accounting skills a must. Accounting, Math and/or Financial college coursework a plus
- Proficient in 10-key and data entry ensuring accurate posting of the transactions
- Strong knowledge of Banking Industry business structures a must
- Prior Auto Servicing experience desirable
Source: JP Morgan Career Page
