There are a couple of reasons why the download link sent you via email does not work.
- Anti-virus or anti-malware software installed on your computer blocks links in certain email messages.
- Your email client blocks links in email messages from unrecognized senders.
- The link has expired. Links for free versions of all models expire after 7 days.
The easiest solution to 1 and 2 above is to use the download link in your A.CRE ‘My Downloads‘ page.