VP – Freddie Mac Portfolio Management Full Time

We are seeking an experienced servicing leader to manage day-to-day and strategic oversight of our Freddie Mac multifamily portfolio. This role ensures full compliance with the Freddie Mac Seller/Servicer Guide, drives superior borrower service, and proactively manages complex loans across a growing portfolio. The ideal candidate brings hands-on Freddie Mac servicing expertise, strong process discipline, and a track record of building high-performing teams. The position is located in Lower Gwynedd, PA.

Essential Duties and Responsibilities

• Maintain end-to-end compliance with the Freddie Mac Multifamily Seller/Servicer Guide and related servicing standards, policies, and timelines; establish and maintain internal SOPs and controls.
• Monitor, administer, or refer borrower requests to the appropriate Servicing functional business unit or outside party upon review of the applicable loan documents and service agreements
• Partner with Asset Management, Originations, Credit, Legal, and Accounting to align servicing strategies with portfolio objectives; present portfolio performance to leadership.
• Read and interpret loan documents when presented with questions and issues related to their loan portfolio to fulfill client request
• Facilitate payoff requests between borrower and payoff team
• Monitor payment delinquencies for loans in assigned portfolio. Coordinate collection inquiries to determine nature of default
• Research and resolve customer inquiries and promote Borrower Insight when appropriate for borrower self-service
• Interaction and communication with other departments regarding borrower inquiries to ensure accuracy in all transaction requirements including billing, reporting, remitting and system set up
• Re-price interest rate caps escrow account and set monthly constants with an escalated awareness to market conditions; monitor rate fluctuations on ARM billing and for rate cap purposes.
• Coordinate interest rate cap renewals with Borrower and investor counsel.
• Monitor and review loan specific trigger/tickler events to ensure appropriate action is taken to meet required deadlines
• Monitor loan maturities in conjunction with the payoff team and discuss with borrower their plans for upcoming maturity
• Monitor portfolio specific reports as required to process any open issues as required
• Work with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems
• Review written analysis of lease documents and enforce approval conditions with borrowers
• Initial contact with borrowers for disaster reporting in the event of natural disasters to assess potential damage.
• Train new hires, maintaining policies and procedures, and assist with audits.

Core Competencies

• Strong written and verbal communication skills to clearly convey loan status
• Ability to problem solve and communicate with others at all levels – internally and externally
• Must display a high degree of initiative, task ownership and attention to detail
• Must be willing and able to research and resolve matters as new issues arise
• Ability to work productively and multitask.
• Interpret and utilize policies and procedures, investor guides and loan documents
• Possess excellent collaboration skills
• Ability to organize and prioritize projects, complete multiple tasks on schedule, and function as a committed team player
• Work productively in a fast-paced, ever-changing work environment

Qualifications

• BA/BS degree in finance, accounting, real estate or other business-related field preferred
• 7+ years of multifamily loan servicing and/or asset management experience, with direct Freddie Mac portfolio responsibility strongly preferred.
• In-depth knowledge of the Freddie Mac Multifamily Seller/Servicer Guide and servicing standards, including investor reporting, escrow administration, consent processes, and surveillance.
• Demonstrated leadership experience building teams and managing cross-functional initiatives.
• Strong working knowledge of loan servicing systems and proficiency with MS Office Word and Excel
• Exceptional organization, communication, and stakeholder management skills; able to meet strict reporting timelines with high accuracy.

Source: Newmark Career Page