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PGIM Real Estate Loan Services is seeking a Commercial Loan Servicing Specialist who will be responsible for the servicing of Fannie Mae, Freddie Mac, and 3rd Party loans. Their day-to-day activities may consist of various servicing processes throughout the life of the loan such as new loan setup, managing borrower requests, system updates for loan modifications, as well as preparing pay off calculations.
This team is following a hybrid arrangement and are in the office in Dallas, Texas at least 3 times a week.
What you can expect:
- Responsible for servicing functions throughout the life of the loan
- Interpret servicing agreements, government regulations, and loan documents to ensure servicing requirements are being met.
- Monitor servicing triggers to ensure loan structure and loan requirements are followed.
- Provide excellent customer service by assisting internal clients and borrowers in researching and resolving concerns/issues in an expedited manner.
- Review current processes and recommend operational improvements as appropriate to enhance productivity, efficiency, and customer service.
What you will bring:
- 2+ years of experience with Commercial Loan Mortgage Servicing
- Experience using a loan servicing system (i.e. McCracken/Strategy)
- A detailed understanding of loan terms, complex loan documents, servicing agreements, and servicing functions
- Experience using Excel and other Microsoft Office programs
- Ability to perform in a customer oriented team environment utilizing leadership skills, professionalism, multitasking, and collaboration.
- Strong written and verbal communication skills; must be able to communicate and make presentations to all levels of staff and management.
What will set you apart?
- Experience with Fannie Mae, Freddie Mac, or FHA
Source: Prudential’s Career Page
