Log In
Sign Up
Our Real Estate Loan Services team is seeking a Commercial Loan Servicing Specialist to play a hands‑on role in servicing commercial real estate loans throughout their full life cycle. In this role, you’ll support key activities such as new loan setup and onboarding, managing borrower requests, updating systems for loan modifications, and preparing payoff calculations, while ensuring accuracy, compliance, and a high level of service. You’ll partnering closely with borrowers, asset managers, accounting, and investor reporting teams while applying your analytical and problem‑solving skills while navigating multiple systems in a collaborative, fast‑paced environment.
This role is based in our Dallas, TX office following a hybrid schedule ( at least 3 days in office is required) .
What to expect
- Work independently and as a team to manage all servicing functions throughout the life cycle of the loan, including new loan boarding, cash processing, billing, disbursement and expense processing, rate cap and swap monitoring, system updates for loan modification, and payoff calculations.
- Manage incoming borrower inquires and requests while providing excellent customer service both verbal and written.
- Prepare and maintain manual interest calculations and create amortization schedules on more complex loan structures.
- Monitor daily / monthly reports including system exception reports, suspense, and delinquency reports to ensure accuracy by researching, working issues and exceptions.
- Proactively work servicing tasks and servicing loan triggers.
- Read and interpret servicing agreements, loan documents and any other governing documents to ensure accurate new loan boarding and monitoring throughout the life cycle of the loan.
- Maintain relationship with other departments (such as Accounting, Asset management, Special servicing, other servicing teams, etc.) including other PGIM offices.
- Review current processes and recommend process improvements as appropriate to enhance productivity, efficiency, and customer service.
What you will bring
- Bachelor’s Degree in Finance, Accounting, or Real Estate
- Commercial Loan Mortgage Servicing or Investor Reporting experience
- Strong working knowledge of Microsoft Excel is required. Candidates must be able to create spreadsheets and be proficient with formulas and various calculations.
- Must have a detailed understanding of commercial mortgage loan documents, servicing agreements, loan terms, complex loan structures, servicing functions, and process flows.
- Ability to perform in a strong customer-oriented team environment utilizing strong leadership skills, written and verbal communication skills, professionalism, and teamwork.
What will set you apart
- A collaborative mindset and willingness to support teammates
- Self‑starter mentality with a strong sense of urgency and ownership
- Strong analytical and problem‑solving skills
- Ability to multitask and prioritize effectively in a time‑sensitive environment
- Experience with loan servicing systems such as McCracken/Strategy (preferred)
*We know not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role.
Source: PGIM Real Estate Career Page
